Preparing for your virtual session
A few simple steps before we meet will help us make the most of our time together.
Camera position
Position your device so the areas we'll be discussing are clearly visible on screen
Lighting
Face your light source so you're not backlit — this keeps you clearly visible throughout
Privacy
A quiet, private space allows us to speak openly about your health and history
Connection
A stable wifi connection is crucial — others on the same network should pause streaming if needed
| Notice given | Fee |
|---|---|
| 48 hours or more | No charge — full reschedule available |
| 24 to 48 hours | 50% of session fee |
| Less than 24 hours | 75% of session fee |
| Less than 2 hours or No-Show | 100% of session fee |
Sessions begin at their scheduled time and end on time regardless of a late start. If you have not joined within 15 minutes of your session start time, the session will be ended and considered a no-show cancellation - the full fee will apply. If you need to reschedule, please reach out as early as possible — we appreciate the courtesy and will always do our best to accommodate you.
If you have questions before your session, reach out anytime. We're glad you're here.